How a simple gesture saves time, reduces communication hassles, and improves patient care
We’ve spent countless hours talking with physicians’ office staff on both the sending and receiving end of referrals. A regular theme we hear from the referring office is that the most important thing to them is knowing that their patient is scheduled for the consultation or procedure they have ordered. With the old way of doing referrals – phone and fax – the referring office has to track down somebody at the other practice to get this basic information.
The flip side is that specialist staff often tell us that they have a really hard time getting in touch with the staff at the referring office to tell them the status of their order and the plans for their patients.
It’s the same problem, and it’s a pain for both parties.
When both referring and receiving practices are online with Clarity, this problem disappears with a very simple act of 
acknowledgment on the part of the receiving practice. When they see an order in their Clarity worklist, they simply acknowledge it and add an appointment date, if scheduled. Clarity provides a simple way for the two offices to exchange schedule, status and patient information. And it doesn’t matter what EMRs or practice management systems the two office have – or even that they have an electronic system at all.
