It may not be brain surgery, but referrals paperwork is a pain, a costly expense requiring staff time that could be better spent with patients.
So the brain surgeons at South Sound Neurosurgery didn’t think twice when the practice’s chief executive officer – Hiroshi Nakano — recommended the practice outsourcing its paperwork to Clarity Health Services.
“Everyone loved Clarity’s service as soon as we started using it – for a couple of reasons,” Hiroshi said. “First, the service takes our staff off the phones, where they spent so much time playing phone tag, sitting on hold, then wondering if they were really being heard. That was frustrating work.
“Second, when we pass off paperwork to Clarity, we know it gets done, and done right,” Hiroshi said. “Confirming insurance eligibility and obtaining authorizations. Making certain that other specialists receive all information accurately, and handling exceptions and special cases. Clarity does it all, including promoting an easier way for physicians to communicate with other physicians.
Now, South Sound Neurosurgery would have a hard time going back to its old administrative system.
“We’d have a revolt,” Hiroshi said. “Now everyone here is doing more of what they trained to do – work with patients, not insurance companies.”
